Cancellation and Refund Policy

1. Contest Cancellation by User

Cancellation Before Contest Starts: Users may cancel their participation in a contest before it begins. If the cancellation is successful, the entry fee will be credited to the user’s FantasySuperHit account balance.

Cancellation After Contest Starts: Once a contest has begun, cancellations are not permitted, as results depend on real-world player performances.

2. Contest Cancellation by FantasySuperHit

Insufficient Participants: If a contest fails to meet the required number of participants, FantasySuperHit may cancel it, and entry fees will be refunded.

Technical Issues: If technical issues affect fair gameplay, the contest may be canceled, and refunds issued.

Rule Violations: If a contest is canceled due to rule violations, refunds may not be provided.

3. Refund Policy

Eligible Refunds: Refunds are granted for:

• Contests canceled by FantasySuperHit.
• User-initiated cancellations before the contest starts.
• Billing or transaction errors.

Refund Method: Refunds will be credited to the user's FantasySuperHit account balance and can be used for future contests or withdrawn according to the platform’s payout process.

Non-Refundable Situations: Refunds will not be granted in the following cases:

• Disqualification due to rule violations.
• Losses incurred due to player performances.
• Requests made after the contest has started or ended.

4. Withdrawal of Account Balance

Withdrawal Requests: Users may request a withdrawal of their FantasySuperHit account balance, provided they meet the minimum withdrawal threshold.

Processing Time: Withdrawals are typically processed within 3-5 business days, though processing times may vary depending on the payment method.

Withdrawal Fees: A small fee may apply to withdrawals. Users will be notified of any applicable fees before proceeding.

5. How to Request a Refund or Cancellation

To request a refund or cancellation, please contact our support team at [email protected] and provide relevant details, including your account information and contest details.

6. Changes to This Policy

FantasySuperHit reserves the right to update or modify this policy at any time. Changes will be posted here, and users are responsible for reviewing updates. Continued use of our services after changes indicates acceptance of the revised policy.

7. Contact Us

For any questions or concerns about this policy, please reach out to us at [email protected].